How we handle complaints.
If your Insurance Policy is not Lloyd’s based:
We take great pride in the high level of service but accept that sometimes there may be cause for concern. Where this happens our aim is to rectify any issues as soon as we can without any inconvenience to you, if this is possible.
However, should you wish to register a formal complaint, please contact below explaining what are your concerns:
Brokers Incorporated Ltd
Anglo House
43-45 Butts Green Road
Hornchurch
Essex
RM11 2JS
Email: complaints@brokersinc.com
Telephone: 0333 577 1477
On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. The matter will then be investigated in line with our procedure and the findings will be reported to you in writing.
If your Insurance Policy is arranged with a Lloyd’s Syndicate:
In the event that You wish to make a formal complaint You should contact the Compliance Officer at Syndicate detailed in Your Policy Wording.
In the event that You remain dissatisfied You can refer the matter to Lloyd’s. Their address and contact details are as follows:
Complaints,
Lloyd’s,
Fidentia House,
Walter Burke Way,
Chatham Maritime,
Kent
ME4 4RN
Email: complaints@lloyds.com
Tel 020 7327 5693
Fax 020 7327 5225
Website: www.lloyds.com/complaints
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
Financial Ombudsman
If You remain dissatisfied after either course of action then You may have the right to refer Your complaint to the Financial Ombudsman Service.
If You are seeking resolution as an individual acting for purposes outside their trade business or profession as a micro-enterprise (a smaller business that has a turnover or annual balance sheet of not more than two million euros and fewer than ten Employees) a charity with less than £1m annual income or a trustee of a trust with net asset value of less than £1m. You may refer the matter to the following organisation;
Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 0234 567 (landline)
Telephone: 0300 123 9 123 (mobile)
Website: www.financial-ombudsman.org.uk
Aesthetics Cover is a trading style as Brokers Incorporated Limited; registered in England No. 08291107 whose principal place of business is Anglo House, 43-45 Butts Green Road, Hornchurch, Essex, RM11 2JS and are authorised and regulated by the Financial Conduct Authority (FRN 926283)
Copyright @2012 Brokers Incorporated Limited