How we handle complaints.
If your Insurance Policy is not Lloyd’s based:
We take great pride in the high level of service but accept that sometimes there may be cause for concern. Where this happens our aim is to rectify any issues as soon as we can without any inconvenience to you, if this is possible.
However, should you wish to register a formal complaint, please contact below explaining what are your concerns:
Brokers Incorporated Ltd
43-45 Butts Green Road
Telephone: 0333 577 1477
On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. The matter will then be investigated in line with our procedure and the findings will be reported to you in writing.
If your Insurance Policy is arranged with a Lloyd’s Syndicate:
In the event that You wish to make a formal complaint You should contact the Compliance Officer at Syndicate detailed in Your Policy Wording.
In the event that You remain dissatisfied You can refer the matter to Lloyd’s. Their address and contact details are as follows:
Walter Burke Way,